Braiding Hair Treatment Duo

Hello Barbette,

We appreciate you reaching out to us with your concerns, and we sincerely apologize for any inconvenience you've experienced with your recent order. Your feedback is valuable to us, and we want to address each of your points.

Firstly, we want to acknowledge that you placed your order during a holiday period. Despite the increased volume of orders during that time, we made every effort to ship your order within the same week. However, it's important to note that shipping time is different from processing time, and external factors, such as carrier delays, can impact the overall delivery time.

We understand that the delay in receiving your package was disappointing, and we apologize for any frustration caused. Regarding the Braiding Conditioner bottle being half empty, we share your disappointment, and we're truly sorry for this oversight. Quality control is a priority for us, and we are taking immediate steps to address this issue.

We also want to address your concern about the email response time. We take customer communication seriously, and we strive to respond promptly. We have checked our records and can confirm that we responded to your email within a 12 hour time period. However, we apologize if you did not receive a receipt of your email. We are investigating this matter to ensure it doesn't happen in the future.

Rest assured, we are committed to resolving your concerns. Our customer support team will either send you a replacement bottle or process a refund for the affected portion of the purchase price. We understand the importance of building a positive brand reputation, and we are taking steps to ensure a better experience for our customers moving forward.

If you have any further questions or concerns, please feel free to reach out to us. We appreciate your understanding and the opportunity to make things right.